Our Policy

Below are our policies


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Our courses can only be completed by the person who paid for the online course(s) (with the same name and other information specified at time of purchase). Learner must have a debit or credit card in their name that should be displayed on certificates. Certificates cannot be altered by our staff.  Enter your information carefully prior to the quiz. Save your password. After 3 failed logins, the system will prohibit use for 1 hour.  Reset your Password at any time at our login area. 

Remember to check your training expiration date.  Prior to your quiz, check the information you entered (name, address etc.) for accuracy. If you do not have a US social security number, enter 000-00-0000. Certificates will reflect the submitted information. Training certificates are usually located next to your grade in My Courses once you successfully complete the training. Course reporting to NYS will be sent electronically on Sundays for all participants who successfully complete course with passing grade. For continuing education trainings, learners have only 2 attempts at the identical posttest/quiz.

Attendance Policy

Attendance policies are based on the principle that regular attendance maximizes the student’s interaction with his or her teacher and peers, and is a major component of academic success.  Students are expected to attend scheduled classes.  Any time missed from class is an opportunity for learning that cannot be retrieved in its entirety unless the lesson is repeated.  Each class or course offering has specific time requirements that must be completed in order to obtain an end of class certificate or card.   

Cancellation of Online Courses

Refunds will be given to the person canceling online classes prior to the start of the workshop/training. For traditional classes, registrants must cancel at least five or more business days prior to the start of training/workshop to receive a full refund. Refunds are only issued in the same tender used for payment. Refunds take approximately 7 days to process.

Cancellation of Scheduled Training Sessions and Onsite Classes​

For traditional classes, registrants who cancel their registrations at least one week (five business days) before the start of the workshop will receive a refund minus a 3% processing fee.  No credits or refunds will be given for cancellations less than one week (five business days) before the start of the workshop.  Refunds take approximately five business days to process.

We reserve the right to cancel any workshop, in which case participants will receive a full refund.  Registrants will be notified by email and phone.

Course Requirements

To receive a certificate of completion, students must successfully complete the course within the allotted period and meet the requirements established by the certifying agency.


Payments must be received in full one week (five business days) prior to schedule training sessions.


Because of the disruptive nature of tardiness and the detrimental effect upon the rights of the non-tardy student, learners are expected to be punctual to ensure uninterrupted learning and the fulfillment of course time requirements.